Thank you for using the products and services of FreshFilterhub (hereinafter referred to as “we”)! We attach great importance to the protection of users’ privacy. This privacy policy aims to explain how we collect, use, store, share, and protect your personal information during your use of our services. Please read and understand this privacy policy carefully before using our services. If you have any questions, please contact us at [email protected].
I. Information We Collect
(A) Information You Provide Actively
When you use our services, we will collect information that you actively provide to us. For example, in scenarios such as registering an account, purchasing products, participating in activities, or contacting customer service, you may provide us with information such as your name, contact information (including mobile phone number, email address, etc.), shipping address, and payment information. These details will be used to complete your orders, provide customer service, send important notifications, and share marketing information (with your consent).
(B) Information We Collect Automatically
During your use of our services, we may automatically collect the following information through technical means:
- Device Information: Including device model, operating system version, unique device identifier, browser type and version, screen resolution, etc., to ensure service security and optimize user experience.
- Log Information: Recording your usage data, such as access time, visited pages, search keywords, IP address, etc., to help us analyze service usage and improve service quality.
- Location Information: When you enable the device location function and authorize us to access location information, we will collect your approximate location to provide services and recommendations that better meet local needs.
II. How We Use Information
- Provide and Optimize Services: Use the collected information to complete your orders, including product delivery and after-sales service, and optimize service functions and interface design based on your usage habits and feedback.
- Send Notifications and Messages: Send you important messages such as order status updates, service announcements, and security alerts, as well as promotional activities, new product recommendations, and other marketing information related to our products and services (with your consent to receive marketing messages).
- Data Analysis and Research: Analyze the collected information to understand user behavior and needs, conduct market research and data analysis, and develop new products/services or improve existing ones.
- Security Protection: Use information to prevent, detect, and respond to security risks, ensuring the safe and stable operation of services and protecting the legitimate rights and interests of you and us.
III. Storage and Protection of Information
- Storage Period: We will retain your personal information for the shortest time necessary to achieve the purposes described in this privacy policy, unless otherwise specified by laws and regulations. When the storage period expires or the information is no longer needed for the above purposes, we will delete it or process it into an anonymized form.
- Security Measures: We adopt various technical and administrative measures to protect your personal information, including but not limited to data encryption, access control, and security audits. At the same time, we provide strict information security training to our employees and require them to comply with confidentiality obligations. Despite this, due to the uncertainties of network security, we cannot guarantee absolute security of information. In the event of a security incident such as information leakage, we will immediately take remedial measures and notify you and relevant regulatory authorities in accordance with legal requirements.
IV. Sharing, Transfer, and Public Disclosure of Information
- Sharing: We may share your personal information with third-party partners who provide services for us (such as logistics providers, payment institutions, data analysis companies, etc.), but only within the necessary scope, and we will require them to comply with strict confidentiality and data protection regulations.
- Transfer: In the event of corporate mergers, acquisitions, bankruptcy liquidation, or other reasonable business purposes, we may transfer your personal information to other entities, but we will ensure that the transferee continues to fulfill the data protection obligations stipulated in this privacy policy.
- Public Disclosure: We will only publicly disclose your personal information with your explicit consent, as required by laws and regulations, or to protect public interests and other necessary circumstances.
V. Your Rights
- Access and Correct Information: You have the right to access and correct your personal information on our platform. You can do this by logging into your account and entering the personal information settings page, or by contacting our customer service for assistance.
- Delete Information: Under circumstances consistent with legal requirements and the provisions of this privacy policy, you may request us to delete your personal information. For example, when the information is no longer necessary for the processing purpose, you can submit a deletion request to us via [email protected].
- Withdraw Consent: You may withdraw your consent to the collection and use of your personal information through relevant function settings or by contacting customer service, but withdrawing consent may affect your continued use of related services.
- Account Deactivation: You can apply to deactivate your account in accordance with platform guidelines or by contacting customer service. After account deactivation, we will process your personal information in accordance with legal requirements.
VI. Protection of Minors
Our products and services are mainly intended for adults. If you are a minor, we recommend using our services under the guidance of your parents or guardians and obtaining their consent and guidance before use. We do not actively collect personal information from minors. If we discover that a minor has provided personal information to us without 监护人 (guardian) consent, we will delete such information as soon as possible.
VII. Changes to the Privacy Policy
We may revise this privacy policy due to changes in laws and regulations, business development, or service adjustments. The revised privacy policy will be published on our website or application and notified to you in an appropriate manner. Continued use of our services after the revision constitutes your acceptance of the revised privacy policy.
VIII. Contact Us
If you have any questions, comments, or suggestions regarding this privacy policy or our privacy protection measures, please contact us at [email protected], and we will respond and handle them as soon as possible.
Effective Date: June 19, 2025
FreshFilterhub