Terms of Service

Welcome to using the services provided by FreshFilterhub (hereinafter referred to as “we” or the “Platform”)! These Terms constitute a legal agreement between you (hereinafter referred to as “User” or “you”) and us regarding the use of our services. Please read these Terms carefully before using the services. Your use of the Platform’s services constitutes your acceptance of all provisions of these Terms.

I. Service Content

  1. Scope of Services: We provide users with e-commerce-related services including online shopping, product information display, order management, and customer service. The specific content of the services shall be subject to what is actually provided on the Platform.
  2. Service Form: Services are provided through the official website (domain name [to be filled in]), mobile applications, and other terminals or channels approved by us, which may include free and paid services.
  3. Service Changes: We may change, suspend, or terminate part of the services due to business adjustments or technical upgrades (except as otherwise provided by laws and regulations), but will notify users in advance through Platform announcements or other means.

II. User Registration and Account Management

  1. Registration Requirements: Users must provide true and accurate personal information (such as name, mobile phone number, email, etc.) to complete registration. Minors must use the services with the consent of their guardians.
  2. Account Security: Users must properly safeguard their account passwords and shall not transfer or authorize others to use their accounts. Any losses caused by improper account security by the User shall be borne by the User.
  3. Account Closure: Users may apply to close their accounts in accordance with the Platform’s procedures. After closure, data in the account will be processed in accordance with the Privacy Policy and cannot be restored.

III. Service Usage Rules

  1. Lawful Use: Users undertake to comply with Chinese laws, regulations, and Platform rules, and shall not use the services to engage in the following activities:
  • Publishing false, infringing, obscene, violent, or other illegal or harmful information;
  • Disrupting normal Platform operations, such as malicious ordering, fraudulent transactions, server attacks, etc.;
  • Infringing on others’ intellectual property rights, privacy, or other legitimate rights and interests.
  1. Content Standards: Content published by Users (such as reviews, feedback) must be true and lawful, and shall not contain misleading or offensive information. We reserve the right to delete 违规 (non-compliant) content and pursue liability.
  2. Transaction Rules:
  • Order formation is subject to our shipping confirmation notice; prior pricing/stock information is for reference only;
  • Product delivery, returns, and exchanges are governed by the After-Sales Service Policy (available for query on the Platform).

IV. Fees and Payments

  1. Service Fees: No fees are charged for free services; the pricing, payment methods, and refund rules for paid services are specified on the respective service pages.
  2. Payment Security: Users must settle payments through payment methods approved by the Platform. We take necessary measures to protect information security during payments but are not liable for service failures of third-party payment institutions.

V. Intellectual Property and Content Licensing

  1. Platform Intellectual Property: The Platform’s trademarks, domain names, software, page designs, data compilations, etc., are protected by intellectual property laws and may not be used without permission.
  2. User Content License: By publishing content on the Platform, Users grant us a worldwide, royalty-free, non-exclusive, sub-licensable license to use such content for service-related purposes (e.g., promotion, display). Users must ensure they hold legal rights to the content.

VI. Limitation of Liability

  1. Force Majeure: We shall not be liable for service interruptions or losses caused by force majeure events such as natural disasters, government actions, or network failures.
  2. User Liability: Users shall bear all losses arising from their breach of these Terms or improper use of services (e.g., account theft, transaction disputes).
  3. Damage Cap: In no event shall our liability to Users exceed the actual fees paid by Users for using the services (if any).

VII. Service Termination

  1. User Termination: Users may stop using the services at any time, but fees already incurred will not be refunded (unless otherwise agreed).
  2. Our Termination: If Users violate these Terms or laws/regulations, we reserve the right to suspend or terminate their services without liability. Users will be notified via the Platform before termination (except in emergency situations).

VIII. Term Changes and Notifications

  1. Amendment Rules: We may revise these Terms from time to time. Revised terms will take effect after being published on the Platform. Continued use of services constitutes acceptance of the new terms.
  2. Notification Methods: Platform announcements, in-site messages, text messages, or emails shall all be deemed valid notifications.

IX. Governing Law and Dispute Resolution

These Terms are governed by the laws of the People’s Republic of China (excluding Hong Kong, Macau, and Taiwan). In case of disputes, the parties shall first seek resolution through friendly consultation; if unresolved, either party may bring a lawsuit before the competent court where the Platform is located.

X. Miscellaneous

Matters not covered in these Terms shall be governed by laws, regulations, and other Platform rules. Section headings are for readability only and do not affect interpretation.

Customer Service Email: [email protected]

FreshFilterhub

Effective Date: June 19, 2025

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